- Smart Home Products and Services
- CE Devices and Mobility
- Residential Security
- Broadband and Entertainment Services
- Smart Energy Management
- Entertainment Content
- Wellness and Independent Living
- Global Connected Living
- Support Services
Core Research Areas
Related ResearchPrimary ResearchSubscribe TodayThe Parks Points newsletter features all aspects of our research, including smart home, IoT devices, entertainment and digital media, security, energy, health, and consumer data. Subscribe Now | Automating Consumer Technical SupportDownload Table of Contents (PDF) The Bottom Line Dashboard 1.0 Report Summary 1.1 Purpose and Scope of the Report 1.2 Data Sources 2.0 Drivers of Automation 3.0 Self Help 4.0 Support Architecture 4.1 Marketing and Sales 4.2 Diagnostics 4.2.1 Self Help Tools 4.2.2 Automated Escalation 4.2.3 Call Center Tools 4.3 Resolution 4.3.1 Remote Connections 4.3.2 Labor 4.3.3 Call Center Tools 4.3.4 Proactive Service/ Preventative Care 4.4 Outlook 5.0 Implications and Conclusions 6.0 Forecast 7.0 Glossary Appendix: Comparative Attributes of Vendor Automation Strategies Index
Consumers Seeking Service Provider Support for Home Technology Issues Publish Date: 3Q 2013 Pages: 48 Authored By: Patrice Samuels - Sr. Manager, Market Research
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