- Smart Home Products and Services
- CE Devices and Mobility
- Residential Security
- Broadband and Entertainment Services
- Smart Energy Management
- Entertainment Content
- Wellness and Independent Living
- Global Connected Living
- Support Services
Core Research Areas
Related ResearchPrimary ResearchSubscribe TodayThe Parks Points newsletter features all aspects of our research, including smart home, IoT devices, entertainment and digital media, security, energy, health, and consumer data. Subscribe Now | The Evolution of Tech Support: Global Trends and OutlookDownload Table of Contents (PDF) Dashboard 1.0 Report Summary 1.1 Purpose of Report 1.2 Scope of Report 1.3 Research Approach/Sources 1.4 Key Questions Addressed 2.0 Drivers of Market Demand 2.1 Device Ownership 2.2 Frequency of Device Problems 2.3 Types of Problems Encountered 3.0 Methods of Problem Resolution 3.1 Use of Support Resources 3.2 Use of Professional and Premium Support 4.0 Business Model Evolution 4.1 Expanding Device Coverage 4.2 New Payment Models Gaining Traction 4.3 Multiple Service Channels Retain Value 4.4 Expanding Product Offerings 5.0 Forecast 5.1 Forecast Methodology 5.1.1 Set-up and Installation Services 5.1.2 One-time Support Services 5.1.3 Subscription Services 5.2 North America 5.3 Western Europe 5.4 Asia-Pacific 6.0 Implications and Recommendations 7.0 Appendix 7.1 Glossary 7.2 Index
Average Number of Connected Devices in Broadband Households Publish Date: 4Q 2015 Pages: 64 Authored By: Patrice Samuels - Sr. Manager, Market Research
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