- Smart Home Products and Services
- CE Devices and Mobility
- Residential Security
- Broadband and Entertainment Services
- Smart Energy Management
- Entertainment Content
- Wellness and Independent Living
- Global Connected Living
- Support Services
Core Research Areas
Related Research
Primary ResearchSubscribe TodayThe Parks Points newsletter features all aspects of our research, including smart home, IoT devices, entertainment and digital media, security, energy, health, and consumer data. Subscribe Now | The Evolution of Tech Support: Trends and Outlook, Second EditionDownload Table of Contents (PDF) The Bottom Line Dashboard 1.0 Report Summary 1.1 Purpose of Report 1.2 Scope of Report 2.0 Market Demand 2.1 Computing Devices 2.2 Entertainment Devices 2.3 Smart Home Devices 3.0 Consumer Approach to Problem Solving 3.1 Self-help 3.2 Premium Professional Support 3.2.1 Subscriptions 4.0 Support Opportunities and Challenges 4.1 Privacy and Enablement Services 4.2 Warranty Partnerships 4.3 Smart Home Support 4.4 Service Renewal 5.0 Support Process Improvement 6.0 Process Enhancement 6.1 Video-based Support 6.2 Social Media 7.0 Forecast 7.1 Set-up/ Installation 7.2 One-time Support Services 7.3 Subscription Services 7.4 Total Revenue 8.0 Implications and Recommendations 9.0 Appendix 9.1 Examples of Retailer Premium Technical Support Services 9.2 Examples of CE Manufacturer Premium Technical Support Services 9.3 Examples of Broadband Service Provider Premium Technical Support Services 9.4 Examples of Software Vendor Provider Premium Technical Support Services 9.5 Research Approach/Sources 9.6 Glossary 9.7 Company Index
Consumer Electronics Ownership (2009 – 2014) Publish Date: 4Q 2014 Pages: 58 Authored By: Patrice Samuels - Sr. Manager, Market Research
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