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This 360 View highlights the adoption of traditional and emerging connected devices. It provides an overview of customer-reported problems with their connected devices and identifies the leading issues faced by consumers when using various connected devices. The research examines consumer appetite for self-help, professional, and premium support services, as well as consumer adoption of extended warranty services and the impact of broad adoption of smart home devices on support services.

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Publish Date: 3Q 2018

Slides: 103

Authored By:
Patrice Samuels - Sr. Manager, Market Research
Yilan Jiang - Senior Director of Consumer Analytics
Katherine Li - Data Analyst

Published by Parks Associates
© September 2018 Parks Associates | Addison, Texas 75001

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.
 

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