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Consumer Research
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Download Table of Contents (PDF) Research Summary Survey Methodology Executive Summary Industry Insight Smart Home Device: Number of Technical Problems Experienced Smart Home Devices: Resolution of Technical Problems Device Setup/ Support During COVID-19 Crisis Interest in Add-On Network Services Willingness to Pay a Monthly Fee for Add-On Network Services by Technology Adoption Segments Device Adoption and Use Smart Home Device Ownership Number of Smart Home Devices by Technology Adoption Segments Average Change in Usage of Smart Home Devices During COVID-19 Crisis Change in Usage During COVID-19 Crisis: Smart Energy & Misc. Devices Change in Usage During COVID-19 Crisis: Smart Safety & Security Devices Device Installation Methods, Challenges, and Preferences Overall Smart Home Device Installation Methods Device Installation Method Smart Home Devices: Difficulty with Setup by Device Demographic Breakdown of Those Facing High Difficulty in Setting Up Smart Home Devices Future Device Setup Preference Preferred Technical Support Solution for Self-Installation Device Problems and Resolution Strategies Smart Home Device: Number of Technical Problems Experienced Smart Home Devices: Technical Problems Experienced Technical Problems Experienced by Device Smart Home Device: Resolution of Technical Problems Smart Home Devices: Resolution of Technical Problems Resolution of Technical Problems by Device Smart Home Devices: Pay Method for Professional Assistance (Q2/19) Smart Home Devices: Payment Method for Professional Assistance Methods of Receiving Technical Support Services Type of Company Contacted for Remote Support Services During COVID-19 Crisis Satisfaction with Remote Support Services Satisfaction with Remote Support Services by Type of Company Contacted Support During COVID-19 Crisis Preferred Method of Receiving Remote Support in Future Home Network Problems, Support, and the COVID-19 Impact Home Network: Technical Problems Technical Problems Experienced with Home Network by Technology Adoption Segments Home Network Experiences during COVID-19 Crisis Disruptions Due to Problem with Home Network During COVID-19 Crisis Interest in Add-On Network Services High Interest in Add-on Network Services by Technology Adoption Segments Willingness to Pay a Monthly Fee for Add-On Network Services Demographic Breakdown of Those Willing to Pay a Monthly Fee for Add-on Network Services Willingness to Pay a Monthly Fee for Add-On Network Services by Technology Adoption Segments Willingness to Pay a Monthly Fee for Add-On Network Services by Technical Problems with Home Network Willingness to Pay a Monthly Fee for Add-On Network Services by Disruptions in Home Network during COVID-19 Crisis Willingness to Pay a Monthly Fee for Add-On Network Services by Home Network Experiences during COVID-19 Crisis Willingness to Pay a Monthly Fee for Add-On Network Services by Type of Internet Service Appendix Defining Heads of Broadband Households Publish Date: 4Q 2020 Slides: 60 Authored By: Patrice Samuels - Sr. Manager, Market Research Yilan Jiang - Senior Director of Consumer Analytics Keshav Jaiswal - Consumer Insights Analyst II Xiaofan Tan - Consumer Insights Analyst II
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