Browse All Consumer Analytics SupportingConnectedConsumer-232.jpg

This research highlights the adoption of traditional and emerging connected devices including smart home devices and entertainment products. It provides an overview of reported problems with connected devices and identifies the leading issues faced by consumers when using various connected devices. It also examines consumer appetite for professional and premium support services, as well as consumer adoption of extended warranty services.

View the Table of Contents

Publish Date: 4Q 2019

Slides: 109

Authored By:
Patrice Samuels - Sr. Manager, Market Research
Yilan Jiang - Senior Director of Consumer Analytics
Pooja Kamble - Researcher

Published by Parks Associates
© October 2019 Parks Associates

All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.

Printed in the United States of America.

Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.

Support Services for Modern Connected Lifestyles

This study examines the support needs and options for consumers buying, installing and using consumer electronics and smart home devices. It identifies the leading issues consumers experience with connected devices, appliances, and other technology products; the types of issues that demand ...read more
The Connected Consumer and Changing Support Needs

This study highlights consumer adoption of traditional and emerging connected devices. It identifies the leading issues consumers experience with these devices and their preferred methods for problem resolution. In addition, the research examines consumer satisfaction with self and professional ...read more
Shifting Support Needs: Opportunities for Remote Solutions

This study tracks consumer experience with connected devices. It highlights specific pain points with leading product categories throughout the consumer journey with these products from purchase to ongoing use. The research identifies the many paths consumers take to resolve tech support issues, ...read more
© 1998-2023 Parks Associates. All Rights Reserved.