Support services providers focused on the small- to midsize-business segment should see healthy revenue growth, with Parks Associates predicting a 14.4% compound annual growth rate through the next three years. The main drivers are network complexity challenges, the bring-your-own-device trend and cloud services demand. Data backup, storage and collaboration needs are also driving SMBs to use tech-support services, according to the report.

From the article, "Parks: Revenue growth expected for SMB tech-support providers".

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