Parks Points

Adoption of smart home products in the U.K. is lagging compared to the United States, as just 16% of U.K. broadband households own at least one smart home device, compared to 26% in the United States. A combination of factors, including lower familiarity of these products, lesser perceived value, and lower NPS scores, are impeding broader adoption.

Despite a significantly lower adoption rate in the U.K., the average number owned of each device shows little difference between the two countries. Smart home adopters in the U.K. more often opt to purchase additional or complimentary devices for their connected home.

To further increase adoption rates, these issues must be addressed through greater marketing and promotion of each product to bring greater awareness of not only the devices themselves, but also the benefits that come with a smarter and more connected home. A hardware-as-a-service model is one approach to mitigate any concerns about upfront costs of smart products and smart home systems. This model allows customers to receive the products they want with professional installation and support over the life of the product for a low monthly fee.

For more information on this topic, see Parks Associates’ 360 View: Smart Home and Security in the U.K.