"tech support" articles

Parks Associates and Support.com are hosting a complimentary webcast, “Evolving Technical Support for the Connected Home” on November 19 at 1 PM CST. The digital landscape of consumers’ homes, enabled by the Internet of Things, is growing rapidly more complex as home automation and security, medical monitoring, and mobile devices join traditional computing and entertainment devices on home networks. Technical support services, free and paid, are playing an...

By: Tricia Parks A rare blogger, being from a generation that shakes at the thought of “off-the-cuff” comments being recorded forever, my delightful experience with Cisco support (a woman named Chris) leaves me nearly euphoric and with a desire to praise Cisco/Linksys.  While experiencing a router issue, I first called my service provider for help….dreading what I envisioned would be long waits and little support.  I was absolutely correct.  It was long and...

Parks Associates  is supporting  OSP Expo 2013 . OSP Expo is to be held October 8-10th, 2013 in Dallas, TX. For over 20 years, OSP EXPO has been the only telecom trade show that provides attendees the HOW-TO for everything network related. A truly global event, attendees represent all 50 states and more than 40 countries worldwide. OSP EXPO delivers engaged attendees, more than 200 exhibits, 30+ seminars, and keynotes from industry leaders. Parks Associates is...

Parks Associates has released a new complimentary whitepaper entitled "The Future of Support: Intelligence Managing Technology." This Parks Associates whitepaper examines the opportunities for OEMs, retailers, and digital service providers in offering support solutions for connected devices.  Parks Associates finds that consumers often view digital service providers as the go-to source for tech support even for problems with computers, home networks, and...

Support.com has become the support partner for many brands including: Comcast, Sony, Time Warner, Symantec, Office Depot, OfficeMax, AOL, Staples, and TrendMicro. Companies partnering with Support.com can charge their customers a few dollars a month for advanced customer service, which can increase customer satisfaction and create brand loyalty. It's especially effective when compared to traditional customer service. Support.com offers many different services to companies;...

Europe had over 155 million broadband households at the end of 2011, representing over 30% of broadband households worldwide. Service providers throughout Europe are looking to add value to broadband services in order to increase revenues and extend their subscriber relationships. Top options include video, home management, and tech support services, but finding the correct service combinations and attracting consumers have been challenges. For example, usage and awareness of TV...

The connected home phenomenon - where products and services are linked together to share computing resources and information - is reshaping the competitive landscape among service providers, retailers, and consumer electronics companies. The lines that defined and separated the different roles for each consumer product have blurred. No longer does a service provider remain the sole provider of communications or entertainment services. A retailer or OEM may have been the primary...

Best Buy has recently opened its first Connected Store in Richfield. The store has new additions in order to engage customers: a Genius Bar-like tech support center, called the Geek Squad Solution Central, employees with advice on pricey stoves, and rooms where home theater geeks can design their ultimate entertainment centers. Best Buy’s hope for the Connected stores is to emphasize high-end service in a smaller floor space. This is because Best Buy plans to close 50 big boxes...