- Smart Home Products and Services
- CE Devices and Mobility
- Residential Security
- Broadband and Entertainment Services
- Smart Energy Management
- Entertainment Content
- Wellness and Independent Living
- Global Connected Living
- Support Services
Core Research Areas
Related ResearchPrimary ResearchSubscribe TodayThe Parks Points newsletter features all aspects of our research, including smart home, IoT devices, entertainment and digital media, security, energy, health, and consumer data. Subscribe Now | Digital Home Tech Support: Analysis and ForecastsDownload Table of Contents (PDF) 1.0 Notes on Methodology 1.1 Data Sources 1.2 Companies Briefed 2.0 Defining the Opportunity for Tech Support Services 2.1 Growth of Home Tech: The Good and the Bad 2.2 Headaches in the Digital Home 2.3 DIY or “Do-it-for-Me”? 2.4 A Starting Point: Sizing the Market in 2008 3.0 Digital Home Tech Support Categories 3.1 Categories of Digital Home Tech Support 3.2 Support at the Time of New Product Purchase 3.3 In-store/On-site Support 3.4 PC Performance Enhancement Tools 3.5 Home Network Installation and Configuration Software 3.6 Remote Tech Support 3.6.1 The Remote Tech Support Business 3.6.2 Services Offered by Remote Tech Vendors 3.6.3 Service Providers and Remote Tech Support Remote Support in a Defensive Capacity Remote Support in an Offensive Capacity 3.6.4 Enhancing the Delivery of Remote Tech Support Services Quantifying Out-of-Band Support Opportunities Remote Support Service Enhancements Simplified and Persistent Connectivity Enhanced Diagnostics/“Flight Data Recorder and Control” Remote OS Capabilities Offer Efficiencies and New Capabilities Enhancements to Existing Services 4.0 Forecasts 4.1 In-store and On-site Home Computer Troubleshooting 4.2 New Home Computer Set-up 4.3 Remote Home Computer and Home Networking Troubleshooting 4.4 Remote Home Computer Tune-up 4.5 On-site Home Networking Troubleshooting 4.6 On-site Home Networking Troubleshooting 4.7 Total Revenues 5.0 Conclusions and Recommendations 5.1 For Service Providers 5.2 For Retailers and Home IT Support Companies 5.3 For Digital Home Product Vendors 5.4 What to Watch: Holistic Support Services
Growth of PC Households, Broadband, and Home Networks: U.S. Households Publish Date: 2Q 2009 Pages: 60 Authored By:
Authored by Kurt Scherf - Vice President, Principal Analyst
© May 2009 Parks Associates Printed in the United States of America.
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