- Smart Home Products and Services
- CE Devices and Mobility
- Residential Security
- Broadband and Entertainment Services
- Smart Energy Management
- Entertainment Content
- Wellness and Independent Living
- Global Connected Living
- Support Services
Core Research Areas
Related Research
Primary ResearchSubscribe TodayThe Parks Points newsletter features all aspects of our research, including smart home, IoT devices, entertainment and digital media, security, energy, health, and consumer data. Subscribe Now | Opportunities for SMB Technical SupportDownload Table of Contents (PDF) The Bottom Line Opportunities for SMB Support Dashboard 1.0 Report Summary 1.1 Purpose and Scope of Report 1.2 Data Sources 1.3 Companies Briefed 2.0 Overview of the SMB Market 2.1 SMB Data 2.1.1 Number of Firms 2.1.2 Employees 2.1.3 Revenues 2.1.4 Number of Locations 2.2 The Technology Environment 2.2.1 Computers 2.2.2 Servers 2.2.3 Hosted Backup and Other IT Support & Security Features 2.2.4 Mobile Handsets 2.3 IT Spending Trends 2.3.1 Current Spending 2.3.2 Spending Trends 2.4 Computer Equipment Purchases 2.4.1 Purchase Location 2.4.2 Computer Equipment Purchased with Support Features 3.0 Demand-side Analysis 3.1 Current Use of IT Support Services 3.1.1 Current Use 3.1.2 Frequency of Support 3.1.3 Payments 3.1.4 Influences on Purchase 3.1.5 Satisfaction with Service 3.2 Interest in Technical Support Services 3.2.1 Problems that Would Generate Professional Help 3.3 Technology Issues 3.3.1 Problems 3.3.2 Market Potential 3.3.3 Appeal of Different Services 3.3.4 Preferred Payment Model 3.3.5 Preferred Vendor 3.3.6 Mobile Support Features Desired 4.0 Notable Market Players 5.0 Forecasts 5.1 Computer Set-up 5.2 Technology Support 5.3 Technology Support Subscriptions 6.0 Implications and Recommendations 6.1 Implications 6.2 Recommendations
U.S. Small- and Medium-sized Businesses Publish Date: 2Q 2011 Pages: 73 Authored By: -
© May 2011 Parks Associates All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher. Printed in the United States of America.
Disclaimer |