Roughly 25 percent of US broadband households with smart home devices experience problems monthly, according to a new report from Parks Associates. As a result, interest in tech support services among smart home device owners is strong, 57 percent of consumers with an IP security camera and 58 percent of consumers with a smart electronic door lock or thermostat would value tech support services for these offerings. Parks Associates' report also shows that 64 percent of all smart devices currently in households operate as part of a security or home controls system.

From the article "About 25% of US smart homes experience monthly issues."

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