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Primary ResearchSubscribe TodayThe Parks Points newsletter features all aspects of our research, including smart home, IoT devices, entertainment and digital media, security, energy, health, and consumer data. Subscribe Now | Alerts and Alarms: Consumer Perceptions of Security Event Management
Download Table of Contents (PDF) Survey Methodology and Definitions Respondent Quotas: Age, Income, Education, Gender Executive Summary Home Security System Ownership Among owners and intenders, Most Important Conditions for Security System Detection (After Intrusion in Home) Among security system owners experiencing an issue Security System NPS Segments Alerted Effectively During Event Attitudes Towards Monitoring Company Performance During Event Response Speed of Security Monitoring Company by Consumer Perceived Speed Segments “Too many false alarms” by Number of Times Experiencing a False Alarm in the Last 12 Months Security System Adoption and Monitoring Home Security System Ownership Security System Ownership by Demographic Factors Interactive Security Systems Professional Monitoring Service Subscription Home Security System Monitoring Households with Self-Monitored Security Systems Self-Monitored Security System Owners Who Pay for Self-Monitoring Security System Ownership at Additional Properties Secondary Property Professional Monitoring Service Subscription Most Important Conditions for Security System Detection (After Intrusion in Home) Important Conditions for Security System Detection by Demographic Factors Most Important Features of Security System Frequency of Using Security System Frequency of Usage by Adopter Segment Security Event Types Personal Security Events Experienced Personal Attitudes Regarding Security System Alert Effectiveness Security System Response to Security Event Security System Alert Effectiveness by Security Events Experienced The Monitoring Service's Response Security System NPS Segments Attitudes Towards Security Monitoring Company Offering Security Notification Attitudes Towards Security Monitoring Company Offering Security Notification By NPS Segments Alert Effectiveness and Response Times Effectiveness of Security Alerting Methods Synergy Between Security Monitoring Service and Emergency Responders Response Speed of Security Monitoring Company Response Speed of Security Monitoring Company by Consumer Perceived Speed Segments Response Speed of Security Monitoring Company by NPS Segments Consumer Perceptions of Responder Speed: Agreement with "The Emergency Responders Arrived As Quickly As I Expected" Interest in Video Verification and Access Control Features Value of Video Verification Security Service Value of Access Control Security Service Demand and Preferences for New Alerts Interest of Events Alerts Preferred Device for Alerts by Smart Home Device Owners & Service Subscribers Preferred Device for Alerts by Age of Security System Owners Preferred Device for Alerts by Technology Adoption Segment Preferred Alert Forms of Security Events on Various Devices False Alarm Triggers and User Experience Number of Times the Security System Triggered a False Alarm in Past 12 Months Experiences Regarding Security System False Alarms "Too many false alarms" by Number of Times Experiencing a False Alarm in the Last 12 Months Causes of Security False Alarms Users Causing Security False Alarms Type of User Error Occurred Experiences Regarding Security System False Alarms by Professional Monitoring Service NPS Segments Number of Fines Paid for False Alarms Cost of Fines Paid for False Alarms Appendix Publish Date: 4Q 2021 Slides: 64 Authored By: Jennifer Kent - Vice President, Research Chris White - Research Director Yilan Jiang - Senior Director of Consumer Analytics Sharon Jiang - Consumer Insights Analyst II Xiaofan Tan - Consumer Insights Analyst II
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