SMB Tech Support Services

Industry report examines the evolution of tech support services, processes, tools, and business models in response to the Internet of Things (IoT)

Newly released Parks Associates research in Tech Support: Meeting IoT Demands reports 84% of U.S. broadband households set up their entertainment and computing devices on their own, while 60% of U.S. broadband households set up their smart home devices on their own. The report finds that despite this independent onboarding process ...read more

Parks Associates research shows SMB tech support spending to increase significantly in next four years

Parks Associates today announced the industry report Selling Support Services to Consumers and Small Businesses, which reveals U.S. small businesses (SMBs) with more than 10 employees spend on average more than $3,000 per year on tech support. The research firm notes only 28% of these SMBs report having a support subscription but tech support spending among all SMBs will in ...read more

New ”Small/Medium Business: Tech Support Opportunities” Research Project Analyzes SMB Tech Support Market

New small/medium business (SMB) research from Parks Associates finds 55-65% of U.S. SMBs prefer phone and email tech support options over face-to-face service. According to Small/Medium Business: Tech Support Opportunities, 54% of SMBs prefer electronics retailers as a tech support provider and 51% prefer CE manufacturers, with 45% highly likely to use a broadband servic ...read more

New research shows 14.4% CAGR for SMB tech support 2012-2016

Parks Associates today announced new SMB (small-and-medium-business) technical support research showing network complexity, growth of cloud services, and BYOD (bring-your-own-device) trends will help drive the U.S. market to a 14.4% compound annual growth rate (CAGR) between 2012 and 2016, reaching nearly $25 billion by 2016. 

Small Business Tech Support: Small Target, Big Market, a new report from Parks Associ ...read more

SMB technical support market to exceed $20 billion by 2015

Parks Associates today released a new white paper, "The Opportunity for National Brands in SMB Technical Support Services," forecasting growth opportunities in the tech support market for small and medium businesses (SMBs).

The U.S. market will exceed $20 billion by 2015, according to Parks Associates, which notes the 2008 launch of AT&T's Tech Support 360 as a significant milestone in this market because this se ...read more

Nationwide market includes retailers, service providers, OEMs, software developers, and third-party vendors

Revenues for U.S. consumer and SMB (small and medium business) technology support services will grow nearly threefold in the next five years, with U.S. households accounting for over 40% of the $30 billion market, Parks Associates reports.

The firm's new research reports – Consumer Technical Support Services: Overview and Opportunities for SMB Technical Support – f ...read more

Industry Webcast Will Examine Opportunities in $9 Billion Market

The U.S. market for small- and medium-sized technical support services will grow to nearly $9 billion by 2015, according to new research from Parks Associates.

Kurt Scherf, VP, Principal Analyst, Parks Associates, and Josh Clifford, VP & General Manager, Business Services at PlumChoice, will address changes in the market and examine unique SMB technology needs and the associated revenue opportunities, suppo ...read more

Parks Associates reports tech-support services must be fast and proactive to capture SMB market share

U.S. small businesses (SMB) could be the next boom market for tech support services, provided manufacturers, retailers, and providers offer fast and proactive solutions for multidevice environments that include PCs, servers, tablets, and smartphones, Parks Associates reports.

The international market research firm recently completed the project SMB Demand for Technical S ...read more