Research

New whitepaper addresses evolution of home technology support services during COVID-19 pandemic and beyond

A new whitepaper from Parks Associates finds 26% of US broadband households reported purchasing a consumer electronics (CE) device between February and May 2020, at the outset of the COVID-19 pandemic in the US. The whitepaper “Supporting Today’s Connected Consumer,” developed in cooperation with Sutherland, a global Digital Transformation company, addresses the expandi ...read more

New research highlights impact of COVID-19 on seniors, caregivers, and demand for independent living solutions

New research from Parks Associates’ COVID-19: Impact on Seniors, Caregivers, and Independent Living Solutions finds nearly 33% of US seniors (ages 65 and older) are considering purchasing an independent living system. This interest follows a trend of increasing technology adoption among the 65+ US population—34% have a smart speaker or smart display and 76% personal ...read more

DIY, smart home, and interactive services focus of 8^th annual Security Dealer Study, with research featured at CONNECTIONS™ Summit at CES sessions

New security dealer research from Parks Associates shows 85% of security dealers report they provide extra services beyond professional monitoring, including video verification, PERS, cybersecurity, and independent living services. The international research firm’s annual study Home Security Dealers: View from the Front Line, now ...read more

New research examines the shifting SMB landscape caused by COVID-19 and assesses new technological and communication needs

Recent research from Parks Associates’ New SMB Landscape: Devices, Communication, Security, Support reveals nearly 29% of SMBs report their company is at risk of going out of business due to COVID-19. The public health crisis and months of shelter-in-place orders have had a dramatic impact on SMBs in particular. New SMB Landscape: Devices, Communication, ...read more

New whitepaper examines key phases of the OTT consumer journey and how data is used to best acquire, engage, and retain customers

Parks Associates today released the new whitepaper “Improving OTT Customer Engagement with Smart Data” on the final day of its virtual conference Future of Video: OTT, Pay TV, and Digital Media. The whitepaper, developed in cooperation with Salesforce, finds approximately 40% of US broadband households trialed at least one OTT service during the C ...read more

Webinar, sponsored by ULE Alliance, examines growing use of voice control for home security and automation

Parks Associates research finds 49% of US broadband households own a smart speaker or smart display, driving voice to the forefront of the connected home consumer experience. Parks Associates is hosting the complimentary webinar “Voice Controls and Smart Home: Optimizing Product Design,” sponsored by ULE Alliance, on December 3 at 11 am CT (9 am PT), to evaluate methods ...read more

New industry report evaluates potential impact of new SVOD services in OTT market

New research in Parks Associates’ The Next ‘Big 3’ in OTT finds 61% of US broadband households subscribe to two or more OTT services as of 3Q 2020, up from 48% the previous year. Forty-five percent subscribe to three or more, up from 27%, and 31% subscribe to four or more, up from 14%. The Next ‘Big 3’ in OTT evaluates this rise in service stacking and the impact of new SVOD services, including ...read more

Top ten list reveals significant gains for Disney+, HBO Max, and Apple TV+ into top tier of US OTT services, while the “Big 3” remain unchanged

Parks Associates, ahead of the third annual Future of Video conference, today released its updated list of the top 10 US subscription over-the-top (OTT) video services, based on estimated number of subscribers through September 2020 from the firm’s OTT Video Market Tracker.

Parks Associates notes that recent entrants such as ...read more