Research

New report addresses integration of voice into smart home devices

New research from Parks Associates reveals 35% of smart home owners (8% of U.S. broadband households) use a smart home hub or app to control their smart home devices as part of an ecosystem, with smart speakers as the most prevalent controller. 360 Deep Dive: Smart Home Ecosystems: Driving the Smart Home Forward reports 5% of U.S. broadband households use their smart speaker with voice assistant as a hub, comp ...read more

Whitepaper addresses strategies for service providers to deliver a superior smart home experience

Parks Associates today released a new whitepaper, Changing Dynamics of the Smart Home: Opportunities for Service Providers, which reveals that 71% of U.S. broadband households own a connected entertainment device. The whitepaper, sponsored by Calix, examines strategies for service providers to deliver a successful smart home experience that incorporates support, security, privac ...read more

New report explores global trends in OTT video services 

A new OTT report from Parks Associates predicts OTT services will accelerate their global expansion over the next five years, with more than 310 million connected households having at least one OTT service by 2024. OTT Video Services: Disruptive Globalization estimates approximately 200 million households had at least one OTT service at home at the end of 2018.

“The U.S. leads in adoption of subscription OTT servic ...read more

Research report addresses impact of AI on entertainment industry

Research from Parks Associates finds that 43% of U.S. broadband households that own or plan to purchase a smart TV or streaming media player consider voice control to be an important feature for their next purchase. Parks Associates industry report The Impact of AI on Consumer Entertainment examines the impact of AI on the entertainment industry and the future role of AI in user experience, service delivery, co ...read more

New report profiles major players that provide authentication and identification technologies 

Research from Parks Associates finds 16% of U.S. broadband households admit to sharing their passwords for their video service accounts with other people. Innovations in Authentication and Personalization Technologies reports that service providers will have a difficult time moving subscribers to new methods of password-free authentication. Only one-third or fewer of U.S. broadband ...read more

New research report addresses problems facing connected devices owners

A new industry report from Parks Associates reveals just over 30% of computing and entertainment device owners report experiencing loss of wireless connectivity, identifying home network routers and streaming media devices most frequently as the source of the problems. Support Services for the Connected Home reports the percentage of households with a technical support subscription has held steady at clos ...read more

Elizabeth Parks named President; Denise Ernst joins as Vice President

International market research and analysis firm Parks Associates, which has studied emerging consumer technology products and services  for more than 30 years, today announced key promotions in its executive and management teams following strong growth in 2018:

• Elizabeth Parks, a 20+year employee and currently Senior Vice President,  is  promoted to President of Parks Associates;
• Jennifer Ken ...read more

New research notes concerns of data and privacy vulnerabilities do not yet inhibit device purchasing and usage 

New research from Parks Associates finds consumers have high concerns overall regarding the security of their personal data and device security, including 77% of U.S. broadband households who are very concerned about someone hacking their online service. Additionally, 75% worry about their computer being hacked, and 66% are concerned about their smart TV or streami ...read more